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FAQs

What’s the difference between national Girlguiding, countries and regions, counties, divisions, districts and units?

Girlguiding
Girlguiding is our national charity. They look after your personal data in their membership system and produce everything from training workshops to programme badges for your girls to work towards. Girlguiding is a member of the World Association of Girl Guides and Girl Scouts (also known as WAGGGS).

Countries and regions
There are ten countries and regions within Girlguiding. These all have a staff team (of varying sizes) and are there for the support of their lead volunteers. As independent charities they follow the Girlguiding principles but have autonomy to run their own challenges, events and campaigns.

Counties
Our region is split into 19 counties. Each county is headed up by a volunteer county commissioner who takes part in governing our region by sitting on our steering group. All county commissioners report into our region chief commissioner.

Divisions and Districts
Some counties are split into divisions which then may split off into districts. Other counties may just have districts or divisions. It often depends on the size of the county! Each will be headed up by either a division or district commissioner. Learn which divisions/ districts sit within your county here.

Units
Units are led by unit leaders. Volunteers at this level tend to volunteer weekly to run unit meetings for Rainbows, Brownies, Guides or The Senior Section. This is often the stage where volunteers start, learn more about volunteering for Girlguiding here.

It’s been 3 weeks since I registered interest for my daughter but I haven’t heard from anyone, what should I do?

All unit meetings are run by volunteers so we hope you can understand it is sometimes hard to juggle work/ life and volunteering. Due to the Girlguiding data protection policy we won’t be able to give out individual email addresses but if you’d like us to contact the unit leader for you, please contact the office (ideally with your daughter’s unique reference number which would have been issued on registration).

After we’ve notified you this has been done, please allow a further 10-14 days for a volunteer response.

Note: Due to over-demand in some areas places are limited and we can’t guarantee there will be room for your daughter in your chosen unit. Want to open your own unit? Learn more about volunteering here.

I need to log into GO to update our address information but I’ve forgotten my daughter’s username/ membership number, what should I do?

Request your username here (https://go.girlguiding.org.uk/Account/Login/ForgotUsername) or email membershipsystems@girlguiding.org.uk for further help.

My daughter has started netball club and can no longer attend her unit meetings but wants to transfer, what should I do?

First, talk to your current unit leader who might be aware of other units with space in the area. If a solution can’t be found, contact our office who will be able to contact alternative unit leaders for you.

Note: Due to over demand in some areas, places are limited and we can’t guarantee there will be room for your daughter in an alternative unit. Please allow 10-14 days for a response from volunteers.

 

I’ve been told my daughter is on a waiting list to join Guides, but where is she on the list?

Contact the office with your daughter’s membership number and we’ll ask the unit leader for you. Please allow 10-14 days for a response from volunteers.

 

My daughter is ready to transfer from Brownies to Guides, what should I do?

Firstly, talk to your daughters current unit leader as they may have connections with a local Guide unit. If you need further clarity please contact us with your daughter’s membership and more information.

 

I’ve been told there is no space for my daughter in any of our local units. What should I do?

Girlguiding is a volunteer led organisation and units are 100% volunteer-run.

Due to over demand in some areas places are limited and we can’t guarantee there will be room for your daughter. The most common reasons units struggle with capacity are:

  • event space capacity
  • a long waiting list
  • ratios of adults to girls

If the problem is the latter, you might want to consider offering to volunteer as an occasional helper? Speak with your local unit leader to see whether this is the case and how you can help. Or learn more about volunteering here.

 

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