1. Making a Booking

• You must be 18+ to make a booking.
• A non‑returnable deposit is required to secure your date.
• Provisional bookings are held for 21 days; if the deposit isn’t received, the date may be released.
• The remaining balance is due 14 days before your visit.
• Residential events must follow Girlguiding requirements (REN, consent forms, health forms, home contacts, etc.).

2. Changes, Postponements & Cancellations

• Cancellations must be made in writing.
• If cancelled 4+ weeks before your visit, only the deposit is retained.
• If cancelled within 4 weeks, the full balance is payable.
• In exceptional circumstances, the Birk Crag committee may use discretion.
• If Birk Crag must cancel due to an error or circumstances beyond our control, you will receive a full refund.

3. Liability & Insurance

• You are responsible for arranging your own insurance (cancellation, personal belongings, etc.).
• Birk Crag does not accept responsibility for loss or damage to personal items.
• Lost property is kept for 6 weeks before disposal.

4. Data & Paperwork

• Paperwork relating to your stay will be destroyed 6 weeks after your visit, unless it must be kept longer due to an incident.
• Your data will only be used for managing your booking.

5. Arrival & Site Use

• Arrival and departure times will be confirmed before your visit.
• Other users may be on site during your stay; you will be informed in advance.
• Parking is limited; for large events, please encourage people attending your event to park on Dutchy Road where possible.
• Please respect neighbours regarding noise and outdoor activities.

6. Cleaning & Damage

• Groups are responsible for cleaning before departure.
• A check sheet will be provided for overnight stays.
• Additional cleaning or damage will be charged to the group.

7. Facilities & Equipment

• The kitchen is fully equipped, but you must bring tea towels, oven gloves, bin bags, and cleaning products.
• Fire pits may be used by prior arrangement.
• Only fire‑safe pans/utensils may be used on the fire pits.
• A projector is available for hire.
• Toilet rolls, hand towels, and soap are provided.

8. Sleeping Arrangements (2026)

• Bedrooms are unfinished; sleepovers will be on the ground floor/basement
• Please bring air mattresses or sleeping mats.
• There are currently no shower facilities.

9. House Rules

• No chewing gum inside the building.
• No dogs except assistance dogs.
• Nothing may be stuck to walls or painted surfaces.
  • Blue tack may be used on doors/windows; pins on notice boards only.
• Chairs must be stacked no more than 5 high.
• Wi‑Fi is available; mobile reception is limited.
• Birk Crag does not have a TV licence — you must not watch or stream live TV or BBC iPlayer.

10. Safety

• You must read the risk assessment and fire risk assessment provided at booking.
• You must complete your own risk assessments for activities you run on site.